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Customer Care Coordinator Job Vacancies at Kaflas in Dubai 2018

Kaflas hiring for positions of Customer Care Coordinator placed in Dubai. This job vacancy is open from 11 Januari 2018 to the end of this month. Here is more information about the job requirements, qualifications and descriptions associated with Customer Care Coordinator job opportunity 2018.

Kaflas Recruitment 2018

Customer Care Coordinator Kaflas - Dubai

Purpose/Mission of the job :
Efficiently perform and monitor Order to Cash activities, provide outstanding service levels & reliable information to our customers in the region, resulting in superior Customer Care.

Job Responsibility :
Customer Relationship Management:
Builds customer intimacy with our customers based in North Africa

Respond to client inquiries related to O2C & partner with other department ( Planning, Sales, Finance) to feedback the most relevant information

Coordinate customer requirements and plants capabilities

Maintain a clear and efficient communication flow with customers and highlight potential issues, opportunities and action plan;

Continuously capture relevant information on Customers, products, processes and systems to ensure a high level of customer satisfaction

Proactively seeks innovative ways to enhance Customer Care and improve operating efficiencies

Monitors relevant indicators that measure the level of service and proposes related action plans for service improvements

Process Execution:
Receive, check & place client orders in SAP & instantly confirm order registration

Confirmation of delivery date to customers according to SLT rules.

Manage order modification requests in line with customer requirements and business rules

Keeps client informed proactively about order status and take appropriate actions to maximize punctuality and prevent delays.

Organize all activities required to ensure accurate & timely delivery of products and documentation at customers’ place

Key point of contact for customers’ inquiries related to services and Supply Chain.

Responds to all inquiries and issues related to O2C and partner with Planning, Sales, Finance to feedback the most relevant information

Provide prompt information on orders, delivery and billing status to both internal & external customer and make sure that customers requirement in term of delivery, dates, quantity and quality are met

Receives, enters and manages client’s Non-conformances / claims

Always adhere to operating model, standard processes, business rules and guidelines

Provide support to Commercial and Supply Chain Projects.

Profile :
High School degree preferred Commercial or Supply Chain studies is a plus

3-5 years experience of Customer Service and/or Commercial and/or Purchasing experience

Fluent in English, French & Arabic is a plus

Very good knowledge of shipping procedures ( incoterms, documentation, custom clearance) and payment terms ( letter of credit,…)

Must be able to work independently and as part of a team;

Strong analytical & problem solving skills

Excellent communication skills (verbal and written)

Ability to multi-task and handle pressure, deadlines;

Proficient in SAP, Microsoft Outlook, Excel and Word

If you are interested in Customer Care Coordinator Dubai job opened by the Kaflas, immediately prepare the requirements and qualifications to apply for this Customer Care Coordinator job. For more info click on the button below:

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