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Contact Center Manager -Banks/Real Estate- Dubai Job Vacancies at MAC Group in Dubai 2018

MAC Group hiring for positions of Contact Center Manager -Banks/Real Estate- Dubai placed in Dubai. This job vacancy is open from 18 November 2017 to the end of this month. Here is more information about the job requirements, qualifications and descriptions associated with Contact Center Manager -Banks/Real Estate- Dubai job opportunity 2018.

MAC Group Recruitment 2018

Contact Center Manager -Banks/Real Estate- Dubai MAC Group - Dubai

Position: Contact Center Manager

Location: Dubai,U.A.E

Salary: (Current) Market Standard

Sector: Property/Banking/(Telesales targeting HNIs)

Note: Must have experience managing bigger contact center.

CVs to JimmyATmacgroup.me

Responsibilities:
  • Partner with the Contact Center Director to develop strategies to meet or exceed all assigned SLA’s and quality measures.
  • Inspire and develop a team of supervisors to effectively lead teams of frontline Telesales Executives
  • Execute effective resource planning to maximize the productivity of resources (people, technology etc.)
  • Leverage contact center statistics to coach, recognize and continuously improve team member performance.
  • Hire, coach and provide training to personnel to maintain high customer service standards.
  • Prepare and periodic performance reports on contact center operations.
  • Directly interface with clients to articulate company performance and address client concerns.
  • Ensure compliance standards are met and all best practice protocols are followed.
  • Develop presentations and conduct team meetings to motivate and educate supervisory staff and frontline contact center agents.
  • Communicate company goals to team members so every employee understands his or her role.
  • Conduct periodic surveys of clients to ensure quality standards are met.
  • Other duties as assigned.
Requirements:
  • 3+ years experience as call center manager
  • Previous experience in sales/customer service is required
  • Knowledge of performance evaluation and customer service metrics
  • Proficient in MS Office and call center equipment/software programs
  • Outstanding communication and interpersonal skills
  • Excellent organizational and leadership skills with a problem-solving ability
  • Positive and patient
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