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Help Desk Support Officer Job Vacancies at Zayed University in Dubai 2018

Zayed University hiring for positions of Help Desk Support Officer placed in Dubai. This job vacancy is open from 11 Januari 2018 to the end of this month. Here is more information about the job requirements, qualifications and descriptions associated with Help Desk Support Officer job opportunity 2018.

Zayed University Recruitment 2018

Help Desk Support Officer Zayed University - Dubai

The Opportunity

The
Information Technology Department is seeking for a Help Desk Officer
to provide first level technical support to students and faculty by
answering, commenting and replying to help desk inquiries.

The Responsibilities

  • Provides
IT technical support services to students and faculty at the Help
Desk premises.

  • Support the following technologies:
Microsoft Office products – Outlook, Internet Explorer,
Windows 7 and Windows 10, iPAD and smart devices, laptops, printers,
networked copiers, basic LAN/WAN connectivity and others as
assigned.

  • Provide investigation, diagnosis,
resolution and recovery for hardware/software problems. When unable
to resolve, escalate to second or third level in accordance with
Service Desk escalation processes.

  • Providing
informal, one-to-one training sessions with university -specific
software.

  • Delivering training sessions during
faculty and student orientation.

  • Goes, as needed,
to faculty, staff and VIP offices and workstations on campus to
provide technical support.

  • Prepare to work outside
normal working hours.

  • Responsible for service
requests, software installations, new device setups, upgrades, and
record request and incident resolutions in the Manage Engine Service
Desk tool.

  • Answers and logs calls using Manage
Engine Service Desk, assigning related tasks to Level 2 and Level 3
support personnel.

Critical

Success

Factors

  • Efficient and effective technical support service
to students and university faculty while maintaining an excellent
customer service.

  • Expert help and guidance that is
satisfactory to students and faculty.

WORKING

RELATIONSHIPS

/

IMPACT

OF

INTERACTIONS

  • Maintains professional Customer Services in
dealing with students, faculty and staff. The image and
effectiveness of the Service Desk is largely dependent on the
effectiveness of the incumbent.

The

Requirements

  • Must Must possess a Bachelor’s Degree in
Computer Science or Related Field from an accredited Institution
with a minimum of 2 years’ experience in end user environment
support, Computer literate and familiar with Windows 10, Smart
devices and MAC operating Systems or an equivalent combination of
education and Experience.

Other

requirements

  • Arabic enabled
Windows.

  • Arabic/English bilingual essential.
The

Benefits

?

The University’s benefits
package is highly attractive, with competitive salaries free of tax
in the U.A.E., Cash housing allowance, a furniture allowance, annual
vacation airline tickets for the employee and immediate family,
educational subsidies for children and healthcare is provided to the
employee and sponsored family members. ?

To

Apply

In addition to completing the online application form,
attach a cover letter, a current CV, and the names and contact
details of three professional references.

While we appreciate all applications, you will be
contacted only if you are selected for an interview.

Currency

AED

Amount of Travel

Work At Home

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